Customer Testimonials
Excellent service. Really worked with us to help us get what we wanted. Frankie and Amar we so helpful and kind. 10/10 experience.
fast and efficient.
I brought my Honda Accord for my annual maintenance. I was serviced professionally and received great customer service by Clayton. Excellent shuttle service too. The coffee is good and complimentary too. The work was completed swiftly.
Ridiculously expensive for service. Saved 30% by going to my local mechanic.
John is always upfront about the service I need. I trust his recommendations for service
All representative are nice, polite; giving to customers clearly explainings any details about the car issues to be fixed it.
Clayton is the best!
The service consultant Edward did a great job
Great job, Viviana was the greatest, she gave me updates as the vehicle was getting serviced. I knew I was in good hands, hats off to the HB service team
Dropped Honda Accord off for oil change, tire rotation, and recall for software update, tire repair kit, and radiator clip. Service was completed within estimated time and no issues. Listed recommended service for future visit. Likely to return within warranty time frame. The dealership is close and convenient for me to visit. Service was courteous and considerate from all staff members.
I thought it would take awhile & be expensive to get my oil changed but they were so nice & i was done 15 min earlier then predicted. Plus it was cheaper here then reg oil change places!
Great service. Not too expensive for services. Very convenient and they will give you a ride if the service being done is long.
John Lee is the best.
Great service
My wife and I had a great experience at normal reeves honda in Huntington beach
Everybody gets everything handled I really like Edward I was going to Carson Honda but the first experience I had was with you guys and Edwards took care of me very professional everybody so far has been great
Was able to walk in without appointment and have my car steady within an hour or so it was a great experience My k my co plaint is they should have washed my car next time I guess I will ask usually they was my car without me asking
As always Tony and the entire crew are amazing!
Very Nice, Accomodating, Reliable and they help us a lot. Thank you!
Very smooth and efficient I'd recommend your dealership to anyone that has a Honda Thanks
Great service without the upsell. They were fast and courteous the performed the required service in a timely manner.
They were supposed to put the skid plate back on my car and didn’t. Now I need to come back in. Very unhappy about this, they had my car all day.
I want to start by Thanking Dart, Tony, Ziggy and Luis. You guys are great team. I do recommend everyone interested in new or used vehicle to visit Normreeves Huntington Beach, these team will do their best to earn everyone business, Wish you guys best of luck and Happy holidays ahead. 🎉🎉🎉🎉🎉
Excellent service for my vehicle. Timely and accurate. Service advisor was excellent and answered my questions in a knowledgeable manner. Will ask for Edward O. Next service visit.
5. Service and customer service excellent. Edward O. Provided great customer service. Prompt attention to my service.
Great experience great customer service. Everybody's always very nice and very polite. They work extremely hard to get our vehicle done quickly for us when we are waiting at the dealership.
Just needed a software update under warranty. They took care of it in an hour. Great service
Outstanding Experience at Norm Reeves Honda of Huntington Beach!
I recently purchased my new car at Norm Reeves Honda of Huntington Beach, and once again, I had an absolutely wonderful experience!
My salesman, David Choi, was exceptionally helpful, knowledgeable, and professional. He made the entire car-buying process smooth, enjoyable, and stress-free. His outstanding customer service truly made a difference!
The finance manager, “B,” was just as amazing! He was knowledgeable, helpful, and had a great sense of humor that made the finance process enjoyable.
This is my second vehicle purchased at Norm Reeves Honda of Huntington Beach, and both experiences ... Read More Google - Nov 7, 2026
They are vey helpful and fast. Benito was very kind and made the process easy.
I just had regular service and a software update done as the part(s) I need for a service warranty repair is on back order.
Treated w professionalism. Excellent customer service.
it was a chinese person i think...he was so nice though he was very nice and explained everything to me. Aswell as he was very patient as it's my first car.
Service was a recall repair. Service was expertly done and on the promised time. Edward O. Was service advisor and was expert at his work and provided excellent customer service. I will return.
Andy Nguyen was very informative he went over all the gadgets and was very patient
I came in because of a possible oil leak. They also did a computer recall while they had my car.
I really appreciate the service I get every time I go to the Honda service department. I don’t always have time to make an appointment, but they accept me with a smile on their face. They changed my oil, checked my filters and rotated my tires, for a reasonable price. They also never push me to do more than what I went there to do which I appreciate since my car is more than 10 years old. I always go back for general maintenance because they have earned my trust.
I came in for a 2nd follow-up on an oil change from 10/16. The car had an oil leak and the service dept was able to isolate the issue due to a sealant issue on the oil filter - again. This was the third oil filter that they had to change out because of a pinch or kink in the seal that resulted in leaking. Things happen - and I am not mad. We are human - we don't have control over quality-type issues on auto parts. What they (service department personnel) CAN control is how they handle the issue ... Read More Google - Nov 4, 2026
Excellent service experience! John, my service advisor, was outstanding from start to finish. He was professional, friendly, and made the entire recall process easy and stress-free. He even went above and beyond by arranging an Uber to get me home, which I really appreciated. It’s refreshing to work with someone who genuinely cares about customer service. John is a real asset to the dealership. Thank you for taking such great care of me!
I changed to your store because I felt I was being taken advantage of at another one, but after my interaction yesterday with your service team member I think I will go back. He was very condescending and his fake nice routine has me feeling I was completely taken advantage of for being a female, it’s really disheartening
Great customer service!!!
Efficient, on time, good communication.
⭐⭐⭐⭐⭐ I had a wonderful experience at Norm Reeves Honda Superstore Huntington Beach! I want to give a special thank you to Ely Asturias for helping me with the purchase of my new Honda CR-V. Ely was very professional, patient, friendly, and helpful throughout the entire process. He took the time to answer my questions and made me feel comfortable with such an important decision. I’m very happy with my new car, and I truly appreciate his kindness and dedication. Thank you, Ely, for making this experience so special! I highly recommend him to anyone looking for a new Honda! ❤️🚗
Thank you for help me fix my car
Love ❤️ them great time.
A few things; Our service advisor, Tony Lagos was not very friendly and questioned several observations about our Honda, with the excessive tire noise that seemed like the tires needed balancing or rotating. Another thing was that he wasnt sure if balancing and rotation was done on our last service appointment. Another service advisor John Le looked it up when we returned (and it was) as Tony Lagos was out to lucnh. When I talked to Tony (Jim Beauvais) he told me that the cause of this was that we must have hit a curb or pothole, which was not ... Read More DealerRater - Nov 2, 2026
Vivian Saenz was everything you would want from an advisor! Attentive, knowledgeable, friendly, kind and was even dressed up for the occasion as a caution cone!
Had a great experience with this dealership and all of its employees. Atmosphere was great and everyone was very welcoming and professional. I got contacted by David Choi and we were quickly able to agree on a great deal for the Civic type r. David was able to accommodate some of my requests for the deal and was very helpful with the entire process of getting the car onto my driveway. 10/10 experience. Made getting a car easy. If I’m ever in the market again I’m calling David first.
It was done quickly and they gave me a free car wash I really appreciated it
Exceptional customer service from Edward. Fast and efficient car service as well. Will be back!
Air Conditioner was blowing hot air. My 2020 Civic is known for AC failure and has a 10 year warranty. The condenser needed replacing under warranty but the Evaporator was not covered, which should be covered as part of the on going problem. I got my car back 6 days later! Overpriced to get repaired and the AC still isn’t as cold as it should be. I anticipate I will be bringing it back.
Fast, accurate and knowledgeable service from the advisor Done He gave me the right expected time for the service
Great and quick service. Benito made sure to take care of me and have great customer service. Hopefully next time I come he can help me.
All. Good 👍 great job hubby Happy a happy im good Yes. Yes. All good. Yes Happy
Clayton my advisor was awesome. Why I am
Giving a 1 star rating is because the maintenance did not rotate my tires for the $30 I paid. The sad part is that I custom rims and the other time they rotated the tires they damaged the rims. Does maintenance do not respect people’s property? I am tired of being taken advantage of!!!! You can see the tread wear in the back tires are better than the front this is why I ask to be rotated. There are no marks on the dirt on the rims that tires were nor hand marks ... Read More Google - Oct 25, 2026
As a long-time customer, service is always top notch at Norm Reeves Honda, and my son and I always request Benito Torres when we come in for service. Benito always makes sure our Hondas are in tip-top shape. Highly recommend! Excellent customer service and quality.
Fast service, super helpful They fixed my vehicle the same day I brought it in and were very transparent and helpful throughout the whole process
Professional, timely Service, without trying to upsell me. Excellent and thorough explanation by Benito. Great
My experiences with Benito Torres and Elias Ponce have always been excellent. I've had no complaints about the service and the work done. Excellent.
The dealer willing to fix water get in lid of the trunk first time. However, it still have the issue after rain. Technician could not diagnose it again. Communication is horrible, unable to contact anybody except very simple virtual assistance.
This time was pleasurable. He was very courteous and professional My vehicle was done in estimated time so that was a plus as well
Luis Lainez is extremely knowledgeable, professional, and helpful. From start to finish, the team went above and beyond to guide me through every step of the process, answer my questions, and make sure I felt comfortable and confident with my purchase. I truly appreciate the patience, professionalism, and dedication to customer satisfaction. Purchasing a car is a big decision, and the team made the entire experience smooth and enjoyable.
everyone was very nice. Tony did go out of his way to make sure I was taken care of. My only complaint was when I picked up my car, nothing was explained to me. No one came out to the car with me and said this is what we did and showed me that everything worked. When I got home, I noticed an extra key that went inside a fob and I thought they may have accidentally left it. Then I realized that they probably changed the lock on my door and it might be for my second fob. It ... Read More DealerRater - Oct 11, 2026
Dissatisfied with the appointment process. I made an appointment for a simple oil change and was told it would take two-and-a-half hours. Unacceptable.
Very friendly$ helpful and do what they say they'll done ON TIME My new go to dealer
They were Awesome! Ziggy lead the team. They were patient with my questions and they were incredibly helpful. Victor,Amir and Luis are the best. I will tell people about how great they were.
I had to wait an hour and 40 minutes for a simple oil change. Not happy.
Service excellence and everything done right, well worth it for the peace of mind. I have been going to this dealer for service for many years. Over 20, I trust them 100% and they have always taken care of me and my cars.
Better customer service and standing behind your product instead of getting your $30k sale and saying screw the customer.
Edward in the Service Dept is extremely helpful and wonderful to work with. He followed up whenever something arises or provides an update on when my car would be ready.
Perfect and excellent service Benito and his brother Javier are the best. Very customer oriented.
Benito is the best! He is so articulate. He immediately noticed that I needed new windshield wipers. He takes very good care of me and my car.
Didn’t discount enough for missing key and paint correction. Did not fix other issues vey dissatisfied
Easy to check in and always friendly Always have great service when I bring my car in
Always very helpful and professional. They take their time accessing and explaining the services needed to keep our Ridgeline in good and safe condition.
Always very helpful and professional. They take their time accessing and explaining the services needed to keep our Ridgeline in good and safe condition.
Always very helpful and professional. They take their time accessing and explaining the services needed to keep our Ridgeline in good and safe condition.
If your looking to buy a Honda vehicle Norm Reeves Huntington Beach is the best in Orange County everyone there is amazing !!!
Benito was very kind and professional and service finished the job on time and very well
Mr. Ung and Viviana were professional, provided excellent communication and service. I will refer my Honda friends to this dealer moving forward!
Extremely efficient. Respectful, timely, every time I leave Norm Reeves HB, I am grateful for your service.
Extremely efficient. Respectful, timely, every time I leave Norm Reeves HB, I am grateful for your service.
Outstanding Service Joe was very helpful, he made sure that our concern was resolved in a reasonable manner.