Customer Testimonials
Benito is super friendly, professional to handle my case. Highly recommend and will be back for my next service
Abigail at Norm Reeves Honda is the best! Test drove a HRV with her and she gave me the best experience. I will be recommending my friends and family to go see Abigail. Coming back and asking for her when I'm ready to purchase. Thanks Abigail!
Great customer service scheduled appointment and was out of service dealer promptly satisfied with service
Very friendly and prompt attention to customer service. The best dealer from service to sales
Jason Ung provided excellent service, as usual. He was friendly, efficient, and explained everything clearly.
Kevin was very helpful. He kept me informed and the vehicle was repaired in short order. I always go to Norm Reeves HB because of the high quality service.
Nice and quick service. Sad he couldn't found any good deal for me to pay less
Fantastic service . They will honor warranties no questions asked.
Courteous and knowledgeable staff. Willing to work with our requirements and budget.
I appreciated that they let me know how long it would take! I appreciate that they were in contact with me throughout the process! Texted and called to let me know diagnostics was complete! Good business! Thanks Kevin!!!
Great customer service
I recently worked with the team at Norm Reeves Honda in Huntington Beach to trade in my car, and the experience was fantastic from start to finish. Charlie reached out to me when I expressed interest and was incredibly helpful and responsive. He also offered the most for my trade-in compared to other dealerships I had spoken with, which really stood out to me. From there, he connected me with the right people, and everything went smoothly. A big thank you to Ted, David, and Luis for making the whole process so easy and stress-free. Ted and David were both ... Read More Yelp - May 17, 2025
Tony was very helpful, professional and friendly. Great service. Car was ready on time as quoted.
Friendly service and they provided exactly what I wanted. I Would recommend them to anyone
Ivette is the best ever service advisor. Very thoughtful and and helpful to be sure that you are getting the best deal possible. Elias Ponce the manager in the Parts Department always goes out of his way to ensure that you are taken care of. His follow up with your order ensures that you get your parts in a very timely manner. Ivette in the service department and Elias in the parts department are a top notch team Always a great experience!!
Ivette Rodriguez helped answered every questions that I had. I have nothing but admiration for her professionalism and give her the highest marks for her service.
The work was well done. Benito was very knowledgeable and very helpful, and very polite.
Norm Reeves is always great. Clayton was excellent and had the car done on time.
Great Nice and cleaned place, fast checking, quickly response and updated, friendly staff Easy schedule, more convenience
Tony was terrific in addressing our needs. He was able to find all our cars history and saved us from paying for repair that was not needed. The repair was quick and effecient. We are all ways happy with how professional and friendly your staff is.
When I say great deal I mean it. They did not let me walk away until I had the best deal I can get I mean seriously they are tenacious about wanting to do business with you, I originally came in to just appraise my 2022 honda civic Si and came out with a new car a brand new 2025 honda ridgeline trailsport! Thank you to Charlie for being a great help and as well as Ted! if I can give this a rating higher I would! Love the HB Norms Reeves Honda team!
I got a good care from Tony and his manager
The workers here are always so kind and helpful and i usually don’t have a problem but i didn’t pick my car up immediately after it was done and there was some work that was supposed to get done and it didn’t. nothing was communicated but they have always be great before this. 10/10
Ivette is very professional and gets the job done in a timely manner, always receiving excellent customer service at Norm Reeves Honda HB!
The entire process was made tolerable by Edward. He is a real gem. he made me feel as if I was the only customer and he had nothing better to do than to serve my needs.
Overall, the service was great. Brandon greeted us promptly and assisted us in finding the car we wanted. Their communication was excellent, and they offered us coffee, making us feel welcome. I am extremely satisfied with my choice and the entire experience. It was a quick and hassle-free process.
Anthony provided outstanding customer service! He was helpful , responsive and professional . Thank you for such a positive experience!
This will be our third purchase for Norm Reeves HB. The reason that we return is the great customer service. Ted was awesome! They didn't have the car I wanted, but they found it for me. From start to finish, everything was done professionally with the utmost respect to me. If I need another Honda or 2 (my twin boys are 15) I will defiantly be going back.
I just want to give a shoutout to Alex Garcia! We knew what we wanted and he was able to help us out right away. Gave us great numbers and took the deal. He really did turned it around for us after our experience with another sales person on 05/03/25 I believe was Vincent. Dude gave us great numbers but really bad attitude to the point we walked out. Came back the next day since we knew what we wanted and went straight to Alex Garcia! Within an hour I got the car I wanted. If you want a good experience ... Read More Yelp - May 12, 2025
Provides competent service. Convenient hours. pad pad pad pad pad pad pad pad pad pad
Benito made sure everything went smoothly. He's been my service advisor many times over the years and is always fantastic.
We recently purchased a Honda from Anthony at Norms Reeves HB, and we couldn't be happier with the entire experience. Buying a car can often be stressful, but Anthony made the process smooth, straightforward, and even enjoyable. His professionalism and deep knowledge of the vehicles were immediately clear, and he took the time to answer all our questions with patience and honesty. We had shopped at several different dealerships before meeting Anthony, and none of the other salespeople came close to his personal level of knowledge. It was obvious that he had done his homework, and that gave us ... Read More Yelp - May 11, 2025
Anthony and Lito were great! They provided amazing service by listening to my needs, answering all my questions, and being patient. They got us into an Odyssey Elite which my family loves. Thanks Anthony and Lito!
Viviana was great and was very helpful! I appreciated her kindness and willingness to answer all of my questions. I had a great experience overall.
Easy and very helpful with the service and what was performed on my car And explaining what things meant in my car
Viviana's customer service is awesome. This is my favorite Honda location I will be coming back.
Very good customer.Severe, very nice attitude.Clean restroom and hot chocolate since I buy my car I do all service there
I found out Tony Lagos and Norm Reeves Honda service nice and professional Thank you so much
Helpful, explain all our questions, not pressuring us to select the car we want. Explain the differences between the two cars we are considering.
No appointment. Got me in and out, no problems. Ivette is always great. I never feel like she trying to upsell me. I appreciate that I feel she's being honest and to the point.
As always pleasantly greeted me Explained the service and recommended any other service suggestions thanks
None Take too long to have my car ready and complete I am not sure if i'll come back
Carlos Herrera turned what’s normally a stressful process into something surprisingly easy. This was my fifth car, and no one has ever made it this straightforward. He took care of everything with professionalism and honesty, and the final deal left me feeling like I made the right choice on every level. It wasn’t just about getting a good price, it was about being treated right. Carlos carries himself in a way that truly reflects Honda’s values. If this is the future of car buying, I’m all in.
Buying a car usually feels like a hassle, but not this time. Carlos Herrera made the entire experience smooth, honest, and actually enjoyable. I never thought I'd say that about buying a car, but Carlos just does things differently. He listens, he communicates clearly, and he really cares about what works best for you. The deal he offered was exactly what I was hoping for, without the pressure or games. If Honda's reputation is built on quality and craftsmanship, Carlos is living proof of it. This is how car buying should feel.
I love my Honda!! Norm Reeves has always taken car of my cars and they are so helpful.
I am extremely disappointed that I have brought my car in two times for the same reason and it is still not fixed after paying over $5,000.00. All of the check engine lights keep coming on and safety lights. I have been dealing with this since February. I will be bringing it in again.
Efficient Clayton was efficient. He was able to completeg recall visit under the estimated time since I was waiting at the dealership
This dealership takesvgoodvcare of customers giving good service. We bought oyr car here and been with them since then
good Honda store and very good service provided I would like to recommend to my friends and relatives
Very good experience with Alex on Vehicle choice and explanation on the features and arriving at a quote. Overall the finance process was well explained to the granular level by Luis on each step of processing; helping on processing the transactions faster.
Extremely helpful, easy to talk with, explained what was being fixed, approx. How long it would take. Also, p-up was smooth!
My son brought my car in for an oil change and forgot my coupon. Benito graciously credited my account the difference. He was kind and helpful. Much appreciated!
I've been a customer of Norm Reeves Service since 1993. Benito Torres became my longtime service advisor. He's very familiar with my Honda vehicles, and I've always been highly satisfied with his customer care and knowledge!
Staff members are professional, knowledgeable and friendly. Dealer offices are well decorated and comfortable. Great store to shop for cars.
Check in was very smooth and efficient with a friendly person. Jon Le was also very friendly and efficient for The reason I came in- 2025 crv recall on gear box. He made being a senior citizen he made sure I had a ride home and a ride to return to pick up my car. Thank you very much.
Services were performed well and customer service was friendly and helpful. Highly recommend this dealership.
I'm incredibly grateful to Carlos Herrera and the dealership team for helping us get our daughter's first car and ensuring we got the deal we were looking for. I highly recommend contacting Carlos Herrera if you're looking for a used or new car! Excellent service and attention.
John was very polite and courteous. I wasn't feeling well and the car was serviced asap
Fast and simple Viviana was a huge help she added multiples services that I wasn't aware of and saved lots of time
Great management! Easy people to work with. I was satisfied when I left the dealer!
I highly recommend this Norm Reeves Honda location, they always go above and beyond and exceeding all expectations, top notch service!
Is always great. Easy to make an appointment, easy access getting in and always friendly
The service done on Time in and out about an hour or two. Thank you
Excellent customer service every time I take my car for service. Benito is very professional and does a great job!
Quick to get me in for service, accurate time estimates, transportation services there and back to the dealership, transparent during the services! Couldn't be more happier!
Excellent service and care... shuttle service is great!! All my service has been at Norm Reeves...
I had an excellent experience, Benito was friendly, knowledgeable, and kept me informed throughout the process. My vehicle was serviced efficiently, and everything was explained clearly.
Excellent experience with great fast service Very professional care with quick service and job well done without issues and for sure will be back for other services
Everyone I have come in contact with at Norm Reeves Huntington Beach has been friendly yet professional.
Best customer service. Service Advisor Benito has excellent experience and knowledge. He serves us well with his kind heart.
I had a very great experience with the service at your dealership and especially with representative Kevin Lam. He did an outstanding job and went above and beyond was very helpful and professional, greatly appreciated it! Keep up the good work!!
Keven Lam was very helpful and detail oriented. He made the process easier!
They were friendly and helpful to me and my family. They were professional from start to finish. Mr. Lainez and Mr. Garcia both made the whole process easy for us.
Quick turnaround and final costs were as expected. Benito provided excellent customer service and support.
No No I don't want to You must be kidding Go away now please plus one
I'm incredibly grateful to Carlos Herrera and the dealership team for helping us get our daughter's first car and ensuring we got the deal we were looking for. I highly recommend contacting Carlos Herrera if you're looking for a used or new car! Excellent service and attention.
I had a very efficient and friendly service visit.. I was able to use the quiet office to work.
Very kind, professional staff. Makes anyone who comes to the dealership, for whatever reason, feel welcomed, no pressure, genuinely cares for their customers.
Great. Thorough. Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very thorough
Great customer service! Very sacrificed of my last visit, highly recommended! Staffs were great! Thank you
Excellent service. I never feel like they are trying to sell me ‘extras’. Had a recall taken care of recently with no pressure to do anything else. They have been servicing my car for about 3 years. Very pleased each time.
Brandon Salas helped us with the purchase of our Honda Pilot and was extremely helpful and had great customer service. Bashar was great and explained all the paperwork in detail, and was efficient in taking care of everything.
The dealership is very clean. Grady and his partner are great with helping me with my purchases.
Very friendly staff and very clean Very time, efficient and service was done in a timely manner
It was a great experience, customer service was great as soon as I got there I was helped, also the waiting area is super comfy!
Friendly and upbeat A seamless experience from start to finish—the Honda dealership provided exceptional service for my fuel pump replacement. The staff was friendly and efficient,keeping me updated on the progress. The repair was completed promptly, and my vehicle felt as good as new. Their professionalism made me feel confident and valued as a customer.
John provided excellent service and he is very knowledgeable. Like the ability to shuttle home.
Oscar, Jesus, Lito, and Alex all were amazing. Earned a customer for life! Love my new Civic si
A slow process at the beginning. But the people at the dealership were great. They got my paperwork through quickly and didn't try to push me into something I could not afford.
Huntington Beach Honda has serviced my car several times and always exceeds my expectations. Clayton has been my service provider and is always curious and efficient.
Charlie was a great assist in selling my car back to Honda! The process was smooth and quick; all details were communicated efficiently.
above and beyond. Had a big service, originally went in for an oil change. Edward mentioned that it was time for the drive belt and water pump.. I usually wait for my car. I said if I leave my car will you throw in the oil change and I'll need a loaner. Surprisingly they did. Thank you Norm Reeves
I had a very easy experience here. The staff were friendly and welcoming. They addressed all my questions and concerns.