Great customer service Viviana was great adviser and helpful.

John was great as always, and the cubicle/lounge in the waiting area was perfect for getting things done while I waited! John patiently explained all the items that were done and recommended for my car. I was also greeted by several workers upon arrival and they are always friendly and positive!

They did a great job in a timely manner. I never have trouble going to Honda Norm Huntington Beach.

Mechanics in the maintenance not qualified and don’t care about customers safety, they play to avoid do maintenance may cost Honda or the dealer during warranty

Quick and easy, Edward was very pleasant to work with! My experience at Norm Reeves was quick and easy, Service Advisor Edward was very pleasant to work with!

Very good service

Norm Reeves Honda Huntington Beach has the best staff. The welcoming attendant let's you know immediately that someone will be with you shortly. The rep taking notes on the reason youre bringing your carr in and then asking for a mechanic to drive the car along with you. The mechanic knew immediately what the issue was; left my car and left. In a timely manner I started to receive text msgs regarding the issue, the resolution and when it was done, an option to pay before picking up your car. Very hassle free.

Everybody works here is Friendly and patient, specially bilangual like John Lê is very helpful.

She is very professional and excelente customer service. She takes her time to explaining the services the car needs and why and send a video or photo of how the car is and needs.

I had to have my air conditioner compressor and condenser that needed replaced. John made the process easy and made sure that it was covered under a warranty that Honda was offering.

I always have a great experience. John explained to me clearly what possible options were available and I have walked away as a happy customer and look forward to future visits without stressing.

My experience showed the dealer's anti-consumer practices such as charging a small fortune $190 for a Diagnostic check (which is then applied to the cost of the repair. This is a predatory tactic to bully customers to commit to the insane markups this dealership sets. I was told I needed to replace my 2018 Honda civic's left rear wheel speed sensor. Edward told informed me the repair would be $500. Upon looking up the cost of the part. I noticed it was $50 on the HondaPartsNow website. When I asked for a breakdown of the cost. Edward told me the part cost $100. Then asked for the website where I saw to confirm then denying seeing the part for a lower cost and is available at the dealer inventory. I then asked ok hypothetically speaking if the part is $100. Why am I being charged $400 for a 20-30 min job which consists of removing the wheel and plugging in the new sensor. Edward told me it needs to be configured and fed me some more nonsense and this configuration computer is expensive which is what requires the $400 price tag. I confirmed this sensor is plug and play and does not need to be calibrated. I refused service, and replaced it myself withing 30 minutes. As expected the sensor was plug and play. So now I essentially paid and insane $190 fee for a diagnostic check. I would have respected it more if Edward would have come clean and told me the dealership charges $200 an hour and they are charging me for 2 hours work. Which is still insane for a 20 minute or less job for a professional. The dishonest and insane markup is why I gave 1 star. If I could I would demand