I came in because of a possible oil leak. They also did a computer recall while they had my car.

I really appreciate the service I get every time I go to the Honda service department. I don’t always have time to make an appointment, but they accept me with a smile on their face. They changed my oil, checked my filters and rotated my tires, for a reasonable price. They also never push me to do more than what I went there to do which I appreciate since my car is more than 10 years old. I always go back for general maintenance because they have earned my trust.

I came in for a 2nd follow-up on an oil change from 10/16. The car had an oil leak and the service dept was able to isolate the issue due to a sealant issue on the oil filter - again. This was the third oil filter that they had to change out because of a pinch or kink in the seal that resulted in leaking. Things happen - and I am not mad. We are human - we don't have control over quality-type issues on auto parts. What they (service department personnel) CAN control is how they handle the issue to resolve the cutomer's problem. Genuinely listening to the customer's concern and having the persistence in trying to address the problem is what the service dept does. The most recent service that I had with Norm Reeves was handled through their chat system, which was manned by Jason U. and Arbenz A. as a follow-up on a previous service. I conveyed my concern with the continuing oil leak after a routine oil change and Arbenz showed real concern with wanting to help address the issue. Jason stepped in while Arbenz was out and arrangements were made to bring the car in for them to asses the issue further. They never made me feel that my 'oil leak' issue was inconsequential and instead made it feel like it was a priority to address any issues that I had. I felt so comfortable that I brought up other issues that I had had with my vehicle since I bought it in 2018, that they were happy to take a look at those as well. In the end, the service department was able to isolate the issue, which was covered under the extended warranty. This was win-win situation for everybody. My issue was finally resolved (after many years) and Norm Reeves got another service job in the books. The bottom line is that the service dept team at Norm Reeves has shown real character in the way they do business. They really care about you as a customer, are willing to truly listen to your concerns, and do what they can to address the problem. This is likely due to a 'servant leadership' mentality from the management team - so shout out to them also. They really earn the 'service' in the service department. Best customer service that I have experienced from a dealership. They have definitely earned my service dollars. ☆☆☆☆☆

Excellent service experience! John, my service advisor, was outstanding from start to finish. He was professional, friendly, and made the entire recall process easy and stress-free. He even went above and beyond by arranging an Uber to get me home, which I really appreciated. It’s refreshing to work with someone who genuinely cares about customer service. John is a real asset to the dealership. Thank you for taking such great care of me!

Great customer service!!!

Efficient, on time, good communication.

⭐⭐⭐⭐⭐ I had a wonderful experience at Norm Reeves Honda Superstore Huntington Beach! I want to give a special thank you to Ely Asturias for helping me with the purchase of my new Honda CR-V. Ely was very professional, patient, friendly, and helpful throughout the entire process. He took the time to answer my questions and made me feel comfortable with such an important decision. I’m very happy with my new car, and I truly appreciate his kindness and dedication. Thank you, Ely, for making this experience so special! I highly recommend him to anyone looking for a new Honda! ❤️🚗

Thank you for help me fix my car

Love ❤️ them great time.

A few things; Our service advisor, Tony Lagos was not very friendly and questioned several observations about our Honda, with the excessive tire noise that seemed like the tires needed balancing or rotating. Another thing was that he wasnt sure if balancing and rotation was done on our last service appointment. Another service advisor John Le looked it up when we returned (and it was) as Tony Lagos was out to lucnh. When I talked to Tony (Jim Beauvais) he told me that the cause of this was that we must have hit a curb or pothole, which was not accurate for the symptoms that we described. This is from another service station, AI and John Le all indicated it can be cause from a few things like, Balancing, Rotation, Struts or shocks. After my wife dropped the car off, Tony was informed that my wife needed a shuttle, after waiting for 30 minutes and no shuttle arrived my wife just walked home. After talking to John Le, he suggusted that it could be that the tires needed to be rotated and asked if we didnit mind waiting for a few minues, we happily did and now the Honda no longer has the road noise. We ended up paying for a diagnostic charge of $190.00 per Tony which I certainly felt that this was excessive considering that nothing was going to done to correct this until John Le got involved. He was excellent by the way! Let me know if you want any other information or additional feedback. Jim

Vivian Saenz was everything you would want from an advisor! Attentive, knowledgeable, friendly, kind and was even dressed up for the occasion as a caution cone!

Had a great experience with this dealership and all of its employees. Atmosphere was great and everyone was very welcoming and professional. I got contacted by David Choi and we were quickly able to agree on a great deal for the Civic type r. David was able to accommodate some of my requests for the deal and was very helpful with the entire process of getting the car onto my driveway. 10/10 experience. Made getting a car easy. If I’m ever in the market again I’m calling David first.