Bashar was very welcoming from the moment we entered the dealership. He was knowledgeable and friendly and we never felt any pressure during our time there. We ended up with a great deal and love our CRV,

This review started as a one star review (more on that below) but I am so happy that the team at Norm Reeves was able to turn our experience around when we removed the one point-of-contention. Tuesday, 9/13, Nguyen from Norm Reeves called me to let me know they had some hybrid Accords in stock and to see if I wanted to come down and visit. I was super impressed as I reached out months ago to let them know I was interested in a hybrid and was not expecting to hear anything. Nguyen was ready and made an appointment for 7:15 p.m. that day. I left my job in Culver City early in order to make the appointment in HB and had a great experience with Nguyen; he was kind, patient, and knowledgeable. At one point in the evening, my husband mentioned that I was also interested in a CR-V and Nguyen let me know they had a hybrid version in stock! I was so excited and so grateful that he was going to let me test drive it so close to closing. After test driving, Nguyen advised the figures would not be too different between the Accord and CR-V so we had him compare. The CR-V pricing on paper met what we were looking for in a 60-month loan so we told him we were "good to go" and had him run my credit (he also negotiated buying my old car at a very fair price)…and this is where things turned for the worse and Ziggy got involved... After running figures with his manager, Ziggy, multiple times, Nguyen came back out after running our credit and looked defeated. He eventually told us that he and his manager missed the pricing on the car and they had accidentally given me the Accord price on all of the CR-V paperwork. Naturally I was upset, but not so much with Nguyen as I could tell he felt so bad about what was happening. I told Nguyen that I wished Ziggy would've come out and spoken with us as he was the one reviewing and approving the figures and he should've been there to support his employee during this difficult conversation. Well you know what they say, "be careful what you wish for." When Ziggy finally came out and spoke with us (after we had asked him to and had been there for almost 3 hours) he was rude, combative, and inflexible. He was not willing to work with us at all. As a customer I told him calmly that the whole thing felt like a "bait-and-switch" because I agreed to the price they had given me for the CR-V (in writing) and came back and told me the price I was given was wrong and that they are "working really fast in the back and missed the wrong price, but no one should be blamed for that." He was basically blaming my husband and I for not knowing the correct price and told us that if we felt that was wrong then he would rather not do the transaction with us. He didn't even want to negotiate and made us feel less-than. If he had just worked with us and taken some accountability, we probably would've done a longer-term loan and taken the car. I am not sure if it is because it was late, but his attitude was something that was a shocking disappointment. We left that night in tears and that is why this would have been a one-star review had it not been for the amazing recovery of the other staff members at Norm Reeves. Thankfully, after processing the emotions of the experience, I called the next day (9/14) just to give some feedback and was lucky enough to get Connie in my corner. I told her that I felt bad that Nguyen had worked so hard (calling me, staying late, showing me multiple cars, etc.) that he lost the deal thanks to HIS manager; it should be the manager closing the deal. Connie was so empathetic and felt so bad we left the dealership feeling the way we did. She wanted to make it right and I can confidently say that she put her money where the mouth is. Connie matched a better deal from another dealer, allowed me to put a deposit down on the car so I could come after work, and paired me with the best team ever (Bashar and John). We left so happy with the fun experience with Bashar and John and cannot wait to work with them and Connie again. We love our new car and give a 5/5 without Ziggy.

Excellent service. Mason was the best salesman I’ve dealt with. Not pushy or persistent. Very respectful and courteous. Helped get my trade in and in a new car. Will definitely be recommending this dealership to everyone after my pleasant experience with Mason, Luis and Ziggy. Appreciate the help gents

Extremely happy with the new purchase me and my wife made purchasing our brand new 2023 Honda sport Hrv We love it thank you very much Michael

Great experience working with Reymond to get my first car!

It was a pleasure buying my car 🚗 Jonathan and Raymond were very kind and helpful

Excellent customer service for any need Very easy to recommend Norm Reeves to any of my friends

Great customer service I will be buying here again

Adrian Roisland at Reeves Honda was extremely helpful! He was honestly with all the car pricing and vehicle history. He made sure I got the best deal and I left extremely satisfied with my purchase! Would recommend to anyone looking for their next vehicle!

Wow! I've never experienced such good service at any car dealership. Easy making a service appt online. My car was ready quickly. Everyone was so helpful, especially Viviana Saenz. Thank you.

By far the best place to get your Honda serviced is Norm Reeves of Huntington Beach Honda Do yourself a favor go see John Le or Viviana these people are professionals This is the second time I’ve come in last minute because I had tire issues they got me in and out inside an hour the facility is amazing the waiting room is amazing awesome condiments awesome seating these people are great do yourself a favor service your car here

Excellent care and attention to the transaction. Jacoby was knowledgeable and professional. A Good job

Nice place, good selection, fair prices

Brandon is a great support! Get a car with him! Very helpful and straight to the point. He doesn’t bull around like other people. Shoutout to the manager as well.

Very good job. No pressure. Very helpful. Super friendly.Salesman was super nice and it was a great experience.

Excellent job, as always.

I just got off the phone with Heather from service department & I’m happy to take my moms car for service , she did a amazing job helping set up a appointment. Her customer service skills are out the roof ! THANK YOU HEATHER !

Barry, Konstantyn, and company were super great! No pressure, courteous, and helpful.and I got the car I wanted for a reasonable price.

My sales team was awesome, kind, informative and not pushy. Thank you Ozzy, Ivan and Connie!

Reymond was such a pleasure to work with! He was informative and helpful when we did our test drive. He wasn't pushy or aggressive, and was upfront about the out the door cost for the vehicle. He made the whole transaction painless and enjoyable. Thank you, Reymond!!

jacoby.hillia is the best saleman there.he goes out of his way to help us.we bought 4 cars there since 2017.i just got the accord 2022.the only thing i dont like there is the sale manager fortino milian.he is very rude speaking w us.if it wasnt Jacoby very helpful im walking.away fr the sale already

Outstanding!! Today we purchased a new 2022 CRV. Ted was the salesman who helped us along with Fortino. Both of them were outstanding. Ted is extremely knowledgable of the features of the car. He took a lot of time when delivering the car to explain the features to us. He is kind, professional and friendly. I felt respected throughout the buying process by everyone involved. It seemed like they were more interested in developing a long-term customer. Not just another sale.

The service is great! John Le was great! Provided detailed service. Very knowledgable and knows how to solve all my questions. I would highly recommend him to any of my friends and family.

EVERYONE PLEASE SEE DAVID! He’s a humble soul! He will make sure you leave this place happy and with the car you want! Can’t express my gratitude enough! FOR OWNERS OR MANAGEMENT —— please hook up the finance manager with newer technology he deserves it! Also only thing I wasn’t pleased with was the ridiculous “add ons that are mandatory “ that should definitely be added on your advertised price! Since not every customer you have lives locally! Am 2 hours away! So for future ples make that transparent to the public

I was contacted by Internet Manager Konstantin Mosendz by phone after I inquired about a vehicle. The following day the wife and I drove four hours to meet with Konstantin and discovered him to be down to earth and receptive to our concerns. He was professional at all times and never tried to push options or addons that we did not want but mostly he was forthright about the pricing. The wife found a car she liked and a deal was completed in approximately an hour and half. The entire transaction was painless and extremely quick. All of the staff we interacted with were professional and competent. If in the market for another Honda, I would gladly make the drive to Huntington Beach again.