I got the recalled issues regarding to my Honda Odyssey. I got a great care and excellent service from John Le. Thank you

Great service. John was helpful and was able to assist me. I would come back again

Easy to communicated with and friendly staff. They were easy to communicate with and the staff was very friendly and helpful throughout the whole process.

I cannot say enough about my experience with Norm Reeves Honda HUNTINGTON BEACH (HB)! What started off as an inquiry about a used car turned into one of the best experiences I have had at a car dealership (and we’ve had enough experiences to know the process can be grueling, daunting, and down right exhausting). I sent my inquiry online, got a response and confirmation the (used) vehicle i was looking at was still available. I began the online pre-qualification (because we were not locals to HB). Within minutes, I received a call from Isaiah! We chatted but unfortunately the system gave misinformation and the vehicle was not available. Usually I’d be turned off but at this point I asked the question ( was I initially communicating with AI?). Although Isaiah confirmed, something about the 5 minutes in lead me to believe Isaiah was a good guy and he turned the conversation around and said he’d help make things right since I was misinformed. Again, this was not my first rodeo and when sales people say that, the guard goes up! BUT ISAIAH stood firm on his word and delivered. We couldn’t pass the offer up and my family and I decided to head to HB. Isaiah asked how long it would take us to get there ( an hour or so) and he said everything would be ready when we arrived. SOUNDED TOO GOOD TO BE TRUE BUT IT WASNT! We were introduced to David! He walked us through the completed paper work and did an excellent job with providing us all the options available. David was friendly, knowledgeable and took care of us with the utmost professionalism. He took us on a test drive but what stood out is the personal attention and wisdom he provided my son! And then we wrapped up the deal with Carlos! He was good and closed the deal, making sure to not only provide the details but made sure we understood everything. We walked out with an even better deal… but I know everyone’s job… like I said it wasn’t our first rodeo. But today, societal service and integrity have diminished. When you are reintroduced to exceptional service and you feel as though an organization truly wants your business, your faith is restored. Thank you Isaiah, David and Carlos! Please continue to treat people like you did my family! If I didn’t live so far, you’d get all of out business - meaning we’d be in to visit you all for the maintenance too!

Always great service! Ivette is my service rep always kind, knowledgeable and caring. She recommends service but not pushy about it, if it can wait a bit she lets you know. She also lets you know what’s coming up at the next service. I don’t live close but I drive the distance for great service. Even though I’m not close if the service is going to take a long time they’ll take me home and pick me back up. I have a 2017 CRV.

Professional and satisfactory. Clayton did a great job Everyone was courteous and professional. The waiting room was clean and the courtesy ride helped me take care of business while my car was in the shop

Misleading, attempted to intimidate, un-trained staff, bad swindlers I will advise against buying cars from them. No respect for the car buyer. GM is a jerk.

John Le continues to give us the attention we need. He is well versed in what he knows regarding the problem at hand. He is honest in his dealings and is always energetic & helpful. Car maintenance isn’t fun to deal with but him being our rep these past couple of instances have been very rewarding.

There Internet Sales Rep Frankie is the best car sales person that I’ve ever dealt with. We have as a result purchased 2 Prologues and 1 HRV in the past 6 weeks. All of my initial dealings with Frankie were on the phone and not once did he try to sell me on something that I wasn’t interested in or not follow-up on his commitments. All 3 purchases were easy and 100% as agreed to on the phone before visiting the dealership.

Seemed a little high pressure sales on extras but all dealerships do this. Even the finance employee tried to up-sale me.

Everyone at this dealership is great. Big shout out to Victor for helping me find the right car and checking in on me during the whole process. I would recommend. 🤗

Excellent service! Very professional staff and service was completed amazingly fast! Thank you!

My experience with the service department was very professional and the repairs were done in a fairly quick time